Shipping & Tracking
Title and risk of loss for all products ordered by you shall pass on to you upon knit-craft.in's shipment to the shipping carrier.
We ship most of our products by professional couriers or India Post to deliver your orders.
We deliver all orders within India free of cost at your doorstep.
The duration of dispatching an order depends on the type of order you have placed. In case the order products are in stock, they will be shipped within 3 – 5 working days. However knit-craft.in will keep you informed about the delivery status.
Knit-craft.in will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts Knit-craft.in reserves the right to cancel the order(s) at its discretion.
An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.Sometimes, delivery may take longer due to
- bad weather
- flight delays
- political disruptions
- other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled.
Email and sms are sent to you after the Order is shipped that contains the tracking number and name of the logistics provider.
Visit the website of the logistics provider and enter the tracking number for your shipment details.
Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please call us.
|In transit||Your order is on its way to your city|
|out for delivery||Your order has reached your city and we will attempt to deliver it today|
|Hold at hub||We tried delivering your order at least once and we will try again in 48 hours|
|RTO in transit||Your order was undelivered and is on its way back to our warehouse.|