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Dear KnitCraft Customer, is operated by a team of e-Commerce specialists. We have designed special packaging and patterns to ensure that the items you order from us online reach you safely and in absolutely perfect condition.

Safety and Insurance:
-- Please inspect the item at the time of delivery and do not accept the packet if the item inside is torn

Tracking your Packets:
  • - Once an order is shipped by us, we send out an email to you containing the tracking number of the packet. This tracking number can be tracked on the courier web site.
  • - Tracking information is also available in your account on this web site. For this, kindly make sure that you place your order after registering and logging into to your account so that your orders are linked to your account.
  • - For guest checkouts, email is the only source of tracking information.

  • How much are the delivery charges? provides free delivery for all of its products shipped within India.
    There are NO hidden charges when you make a purchase on List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

    Does deliver internationally?
    As of now, doesn't deliver items internationally.
    You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India but please ensure the delivery address is in India.

    How will the delivery be done?
    We process all deliveries through reputed couriers.We will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

    No Cash on Delivery currently does not offer option of Cash on Delivery. Our esteemed customers can use payment methods such as Credit Cards, Debit Cards, Netbanking.

    Delivery Failures, Locked Premises, Returns:
  • - We advise our customers to use the tracking information and keep themselves aware of the location of the packet.
  • - We shall not be responsible for a returned item on account of closed premises. In such case you will have to pay us the delivery charges for dispatching the item again to your premises. Delivery charges in India is ₹ 100/=
  • - In case you do not wish to receive a returned item, refunds will be processed after adjusting the courier, administrative and payment surcharge of ₹ 200 or 5% of total order value, whichever is higher.